Cancellation and Refund Policy

Refund, cancellation and withdrawal rules for paid plans.

Version v09 · Last updated: 29.10.2026

Plans and prices: bvsly.com/pricing. Payments are processed by Stripe.

1. 14-day no-questions-asked refund

If you write to billing@bvsly.com within 14 days of your first paid purchase, we give you a full refund, no reason needed. This goes further than the statutory right to cancel; having started to use the service does not reduce the refund.

2. One-off packages

Event package (6 months) and Organisation yearly (12 months): the 14-day refund applies if no event domain has been set up and the package has not been put into use. A package counts as in use once its first event link or notebook is opened.

3. After 14 days — cancelling a subscription

Cancel your monthly subscription at any time in Panel → My subscription (Stripe customer portal). Cancellation takes effect at the end of the current period; you keep your plan until then. No partial refunds for unused time.

4. When a plan ends

Your account moves to the Free plan; your links are not deleted and the Free plan limits apply; custom domains and plan-specific features stop.

5. Outages on our side

If the service is unavailable for a long time because of us, we refund the unavailable period or extend your plan.

6. Breach of the terms

No refund for accounts suspended for breaching the Terms, except where the law requires it.

7. How to apply

Write to billing@bvsly.com from your account email. Approved refunds go back to the original card within 14 days; your bank may take a few more days. Your mandatory statutory consumer rights are not affected.